position

Applications Support Consultant

organization summary

About Sockeye

Sockeye was recently recognized with Sage's VAR Partner of Year award. We leverage technology and deep partnerships with our clients to improve business operations and finance outcomes. At Sockeye, we believe in a positive work-life balance, which promotes healthy lifestyles that allows our team members to grow both professionally and personally. We are seeking highly motivated team players with a passion for continuous improvement to join our growing team.

Sockeye’s workforce is 100% remote, with employees all over the US, and we value work/life balance, flexible schedules, and nurturing our company culture.

position summary

Applications Support Consultant

The Applications Support Consultant will be responsible for the support, continued improvement, and successful delivery of the Sockeye Shareholder Management System. This position will include assisting current Alaska Native Corporations (ANC) clients with operation/business questions, assist with planning future releases of the product, providing training, and assisting the sales team with future client demos. This position will also be responsible for providing support for other applications/solutions that the Applications Department has created/deployed.

Sockeye Team Member Expectations:

  • Works and Lives by Sockeye’s Core Values:
  • Believe It's Possible
  • Live with Integrity
  • Empower to Succeed
  • See the Big Picture
  • Value Your Work
  • Challenge the Status Quo
  • Contributes to and supports Sockeye's Mission & Objectives
  • Demonstrates Hunger - self-motivated, hardworking, seeks knowledge/growth
  • Demonstrates Humility - defines success collectively, shows confidence and lacks ego
  • Demonstrates People Smarts - interpersonal awareness, great listener, engaging
  • Proactive communication
  • Holds yourself accountable for deliverables and deadlines
  • Provides timely and meaningful feedback to all team members
  • Active participant in chats & discussions

Interpersonal Functions:

  • Provide prompt, concise, and friendly communications providing high-quality service.
  • Superior time management skills with the ability to manage priorities independently and successfully multi-task across projects, customers, and internal activities.
  • Approach all situations with curiosity and is not afraid to explore the unknown.
  • Build positive and lasting relationships with Sockeye clients while developing an in-depth understanding of customers’ businesses.
  • Advocate for clients, team members, and the product.
  • Work effectively independently and collaboratively in a team environment.
  • Customer Focused with high customer satisfaction and successful customer adoption.
  • Exhibit professionalism always.

Essential Functions:

  • Perform business requirements analysis and documentation into functional requirements, process statement of work format for customer acceptance
  • Train end users on the Sage Intacct system and provide technical support to customers
  • Develop reports and dashboards utilizing the Intacct tools, and assist with data conversions
  • Setup and configure third party integration tools
  • Recognize functional capabilities and limitations for out of the box functionality as well as custom code and ISV solutions
  • Participate in multiple engagements simultaneously while ensuring deadlines and quality are being met
  • Managing complex projects from beginning to end
  • Research and/or escalate complex software issues to identify improvements and opportunities
  • Work with developers and other team members to define client enhancement needs
  • Travel to customers as necessary
  • Other duties as assigned

Technical Functions:

  • Lead new implementations for Shareholder Management System functionality as well as configuration options available within Dynamics 365 CRM and SharePoint.
  • Lead new implementations for Shareholder Management System Portal and Shareholder Management System Mobile Application as well as the setup/configuration options for both.
  • Act as a project manager for new implementations; managing project scope, timeline, budget, risks, and/or issues. This includes leading regular status meetings for all stakeholders.
  • Knowledge of baseline Microsoft Dynamics 365 CRM technologies and functionality.
  • Provide expertise in Microsoft Dynamics 365 CRM technologies and functionality.
  • Ability to quickly learn new features released by Microsoft within Dynamics 365 CRM, and identify areas that the product can, or need to be, improved or enhanced.
  • Prepare and deliver a demo of the product to future Alaska Native Corporation clients.
  • Strong technical and problem-solving skills – including the ability to resolve issues by providing acceptable alternatives.
  • Maintain existing applications and perform small and medium enhancements.
  • Deliver highly effective end-user and technical documentation, webinars, and training.
  • Ability to identify potential features and their application across multiple Alaska Native Corporations; effectively be able to communicate potential feature design to the development team for implementation.
  • Monthly check-ins with current clients with the support of the Account Manager.

Qualifications:

  • 2-3 Years of experience within the Sockeye Shareholder Management System, or similar system.
  • Thorough knowledge of the Alaska Native Shareholder processes.
  • 2+ Years in Consulting or direct client support role.
  • Bachelor’s degree in a technical field of study is preferred, but not required for the right candidate.
  • Microsoft Dynamics CRM Certifications (preferred).

physical demands:

  • Endure various physical movements throughout the work areas
  • Must be able to sit, type, answer phones, write correspondence and other
  • Minimal, occasional travel - based on customer requirements. 

benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement Plan
  • Paid Time Off
  • Work/life Balance
  • Remote Availability

interested in joining sockeye's team?

Sockeye is an Equal Opportunity Employer

Sockeye is a business software consulting company that focuses on implementing, customizing, and supporting Microsoft’s Dynamics line of business software applications and Sage Intacct Financial Management Solutions. 

Our collective skill set is diverse with extensive experience in business analysis, systems design, application development/customization, training and documentation, platform integration, implementation, administrative/end user support and more.

Sockeye Team at Office