position

Payroll Implementation Specialist

organization summary

About Sockeye

At Sockeye we work as a close team to ensure our clients’ needs are met 100%, and we produce work with the highest standard of security and technology. We welcome new and innovative ways to solve complex problems, or to help streamline and improve internal processes. A person interested in this position must be able to handle multiple projects at one time, rapidly switch context based on current needs for the development team and have exceptional communication skills with leadership and team members.

Sockeye’s workforce is 100% remote, with employees all over the US, and we value work/life balance, flexible schedules, and nurturing our company culture.

position summary

Payroll Implementation Specialist

Reports to:  Support Manager

Supervises:  None           

Job Status:   Full-Time, Regular

FLSA Status: Exempt

The Payroll Implementation Specialist will be responsible for delivering and supporting payroll solutions for our clients with Sage Intacct. This may include Sage Intacct Payroll for Construction, powered by Penta; Sage Intacct Payroll, powered by ADP; or assisting our clients with integrations offered by other selected payroll providers. The Payroll Implementation Specialist works well independently or on a team and believes in delivering exceptional solutions to improve the customer experience. This candidate will be expected to communicate effectively, openly, and timely with team members, management, and clients.

Essential Functions:

  • Solid understanding and demonstrated experience supporting and implementing payroll systems
  • Highly enthusiastic, pro-active, positive-minded, customer focused, and service oriented
  • Self-motivated, ambitious, with a willingness to learn, adapt, and excel
  • Superior time management skills with ability to manage priorities independently and successfully multi-task across projects, customers, and internal activities
  • Regularly seeking efficiency in daily tasks
  • Excited about solving problems and solutions oriented

Technical Functions:

  • Guide new clients through implementation process: requirements gathering, configuration, testing, training, and loading historical information in payroll platform
  • Build and maintain project plans for payroll implementations and work with project lead to coordinate resourcing on individual project tasks
  • Conduct training for customer end-users at all levels of the customer organization and relate system functionality to customer business requirements
  • Lead/Manage workload on multiple payroll implementation projects simultaneously through the first payroll period to ensure all payroll transactions are processed accurately and timely
  • Review and reconcile payrolls prior to transmission to client, validating confirmed reports
  • Maintain a high rate of client retention through quality service and with excellent communication skills (by phone and email)
  • Support ongoing payroll questions or issues, offering solutions with timely responses
  • Advanced proficiency with Excel (pivot tables, vlookups, macros, etc.) for efficient data mapping, integration, and migration of customer data
  • Ability to easily identify outliers in reviewing financial data
  • Utilize and regularly contribute to team knowledge repository for best practices and lessons learned in form of knowledge base article (4 contributions annually)
  • Maintain working knowledge of 3rd party payroll applications to support integrations as a technical resource
  • Assist with building and presenting payroll sales demos

Qualifications:

  • Associate’s degree or greater in related field or equivalent work experience
  • 2+ years of payroll processing experience required
  • Solid understanding of payroll and payroll tax laws is required
  • Construction payroll processing/reporting experience is strongly preferred

interested in joining sockeye's team?

Sockeye is an Equal Opportunity Employer

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Sockeye is a business software consulting company that specializes in using technology to improve business operations and finance through consultation and support. Our collective skill set is diverse with extensive experience in business analysis, systems design, implementation, application development/customization, training and documentation, platform integration, and end user support.

Sockeye Team at Office