Position

ERP Account Manager

position summary

ERP Account Manager

The Account Manager (AM) will be responsible for understanding an assigned group of existing clients' strategic business needs while providing solutions and strategies to help our clients reach their goals. The AM will identify and facilitate the sale of opportunities, ensuring project services are accurately tracked, scoped, and priced. The AM will act as a client advocate through implementation projects and beyond, ensuring delivery of exceptional experiences to Sockeye’s existing customer base. This self-driven, highly organized individual must have exceptional communication and collaboration skills.

Essential Functions:

  • Develop trusted adviser relationships with key accounts, customer stakeholders, and executive sponsors
  • Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account
  • Assist with challenging client requests or issue escalations as needed
  • Conduct check-in calls and/or meetings with clients on regular cadence
  • Qualify new sales opportunities for existing clients
  • Cross-selling and up-selling services and solutions to existing clients
  • Conduct Strategic Business Planning meetings with clients
  • Provide annual budgeting for IT capital and operating expenses for existing clients
  • Conduct onsite or online presentations that showcase the services and products of the company to existing clients
  • Facilitate demonstrations for clients with third-party solutions
  • Maintain in-depth product knowledge of Sockeye’s services catalog & pricing structure
  • Oversee the design and implementation of successful, high value technology solutions inclusive of Statements of Work (SoW) and Estimate of Hours (EoH)
  • Negotiate contracts and close agreements to maximize profits
  • Collaborate with sales team to identify and grow opportunities
  • Perform sales procedures through activities and opportunities in CRM and remain compliant with defined policies and procedures
  • Attend weekly account management meetings and ensure sales opportunities are kept up to date

job specifications

  • Possess strong consulting skills including an ability to provide strategic recommendations that provide business value to clients
  • Effectively conveys Sockeye’s message in both written and verbal business development discussions and proposals
  • Remains on the forefront of emerging industry practices
  • Strong interpersonal, written and oral communication skills, attention to detail
  • Delivers engaging, informative, well-organized presentations
  • Ability to present ideas and solutions in the language and to the level of the audience
  • Facilitates client meetings effectively
  • Understands how to communicate difficult/sensitive information tactfully
  • Resolves and/or escalates issues in a timely fashion
  • Able to explain and guide clients through technical issues
  • Sets and manages client expectations
  • Develops lasting relationships with client personnel
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationship
  • Successful at working in a team culture
  • Consistently acknowledges and appreciates each team member's contributions
  • Understanding of accounting software, accounting best practices, and the workflow within an accounting department

Qualifications:

  • Bachelor’s Degree
  • Account Management Experience: 3+ years
  • Accounting Software Experience: 1+ year
  • Construction Industry Experience: 1+ year

other specifications:

  • Minimal, occasional travel
  • Any additional assignments as requested by management

interested in joining sockeye's team?

organization summary

At Sockeye we work as a close team to ensure our clients’ needs are met 100%, and we produce work with the highest standard of security and technology. We welcome new and innovative ways to solve complex problems, or to help streamline and improve internal processes. A person interested in this position must be able to handle multiple projects at one time, rapidly switch context based on current needs for the development team and have exceptional communication skills with leadership and team members.

Sockeye’s workforce is 100% remote, with employees all over the US, and we value work/life balance, flexible schedules, and nurturing our company culture.

Sockeye is an Equal Opportunity Employer

Sockeye is proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of background, perspectives, and skills.

Sockeye is a business software consulting company that specializes in using technology to improve business operations and finance through consultation and support. Our collective skill set is diverse with extensive experience in business analysis, systems design, implementation, application development/customization, training and documentation, platform integration, and end user support.

Sockeye Team at Office